At M J Rocks & Gems, we aim to provide fast, reliable, and transparent delivery for all orders. This Delivery Statement explains how we process, ship, and deliver your items.
Orders are typically processed within 3 business days. Orders placed on weekends or public holidays will be processed on the next business day.
We offer the following delivery methods:
Standard Delivery
Estimated delivery: 3 working days
Cost: £2.95 standard delivery or FREE over £29
If out of stock, delivery can take 5–18 days depending on the supplier. An email will be sent informing you of the delay. Delivery times are estimates and may vary due to factors outside our control.
We currently deliver to: UK only
Once your order has been dispatched, you will receive a confirmation email containing the tracking number (if applicable), courier information, and estimated delivery date.
If your order is delayed, damaged, or missing, please contact us within 4 days at info@mjrocksandgems.co.uk. We will work with you and the courier to resolve the issue promptly.
International orders may be subject to customs duties or taxes. These charges are the responsibility of the customer.
If you have any questions about delivery, please reach out to:
Email: info@mjrocksandgems.co.uk
Phone: 07473119979
